Store Policies | Store Policies |
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Bentleys Bowls Privacy Statement 1. Summary 2. Information Collection (Registration / Order / Cookies / Advertising / Logging) 3. Communication from the site (Newsletter / Announcement / Customer Services) 4. Sharing of Information (Legal / Transition /Links /) 5. Security (Information / Purchase History) 6. Contact Information Summary Harry Bentley Pty Ltd here in after called by the name Bentleys Bowls utilizes the information stored on our website only for the internal use of processing/verifying orders. If the customer/or visitor selected to signup for a newsletter or special marketing program, he/she will have the option to unsubscribe at anytime by following the subscription instructions of that material or contacting our Customer Service at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it All customers information (including Bank/Credit information) are submitted through 128-bit secure socket layer technology (SSL) utilizing Powweb SSL certificates. In addition, we encrypt credit information in our database storage and on the account information pages. Bentleys Bowls takes every precaution to ensure all our customers information is kept confidential. Bentleys Bowls will NEVER request sensitive information to be sent over e-mail. Any additional information needed will be arranged confidentially with the customer. We have also implemented an auto-logout feature to disconnect inactive connections after a certain period of time. This insures no other users can gain access to your information in case you forget to Logout. Finally, our website utilizes non-harmful Session-only cookies that stores your login/logout information. Any information collected through cookies will only and only be used for internal reporting purposes. This helps us understand better about our customers and their needs. No personal, files, copies of your computer records etc will ever be collected. These cookies are terminated as soon as you close your browser If at any point you happen to suspect fraudulent activities, please inform our customer service department immediately at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >>TOP Information Collection and Use Information Collection Bentleys Bowls is the sole owner of the information collected on bentleysbowls.com. Bentleys Bowls collects information from our users at several different points on our Web site. Registration In order to order from this Web site, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. >>TOP Order We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user. >>TOP Cookies A cookie is a piece of data stored on the user’s computer tied to information about the user. [Usage of a cookie is in no way linked to any personally identifiable information while on our site.] We use only session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. >>TOP By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.. >>TOP Advertising We currently do not have any third party advertising on our website. >>TOP Log Files Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. >>TOP Communications from the Site Special Offers and Updates We do not at present email our customers with newsletters or special offers. >>TOP Newsletter We are not at present distributing via email or post a newsletter. >>TOP Service Announcements We are not at present contacting our customers in relation to service announcements. All relevant information will be supplied via our website. >>TOP Customer Service Please contact us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it if you require customer service. >>TOP Sharing Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. We DO NOT Share Personal Information with Third Parties >>TOP Third Party Intermediaries We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. >>TOP Business Transitions In the event Bentleys Bowls goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. >>TOP >>TOP Links This Web site contains links to other sites. Please be aware that we, Bentleys Bowls, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. >>TOP Security This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. To learn more about SSL, follow this link http://www.rsasecurity.com/standards/ssl/basics.html While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every year, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility. If users have any questions about the security at our Web site, users can send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >>TOP Supplementation of Information In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources. >>TOP Credit Check For example, to determine if the person made the order is the actual owner of the credit card we use their name and address information to verify validity. Once we determine a user’s credit-worthiness, this document is destroyed. >>TOP Purchasing History We store all previous order purchases on our secure servers. However, only customer service and account holder have access to these information. Moreover, credit card information are encrypted using a special key to prevent accidental outbreaks. >>TOP Correcting/Updating/Deleting/Deactivating Personal Information If a user’s personally identifiable information changes (such as post code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Notification of Changes If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email or by posting a notice on our Web site for 30 days >>TOP Contact Information If users have any questions or suggestions regarding our privacy policy, please contact us at: 61 02 9744 6346 Policies & Terms Pricing - Prices are subject to change without notice - All measures have been taken to ensure the most accurate information is displayed, however, we are not responsible in anyway or shape for any errors. Bentleys Bowls will work closely with its customers to clarify/resolve such matters based on individual cases. - Prices are in Australian Dollars (AUD) Payment - We currently accept Visa, MasterCard and Bankcard. - Credit card payments are usually processed within 24 hours. We have a strict policy on fraud and therefore some processing time is needed to safe-guard credit card holders accounts. - Cash/Cheque/COD payments are to be arranged with individual customers. Payment processing can take anywhere from 24hrs to 1 week. Please contact us if you wish to pay by these methods Shipping - Bentleys Bowls currently ships Australia wide and selected international countries. Bentleys Bowls uses Australia Post to provide shipping. The actual shipping charge includes all shipping & (if applicable) handling fees. - International & US orders are responsible for any custom charges. These charges are not monitored or influenced by Bentleys Bowls, nor we have any control over them. Please contact us first if you are ordering from overseas. - Most of our packages are insured for damages/thefts - Signature is REQUIRED by our shipping company as a proof of receiving the package. Refunds -If you product is defective in any way please notify Bentleys Bowls immediately. - NO RETURNS ACCEPTED UNLESS ACCOMPANIED WITH RMA# (RETURN MERCHANDISE AUTH) TO OBTAIN RMA# PLEASE E-MAIL This e-mail address is being protected from spam bots, you need JavaScript enabled to view it WARRANTY - Bentleys Bowls does not manufacture most/all of the products on our website. However, We do our best to offer the most acknowledged and resepected products in the business. Most of our products come with standard 1 year limited manufacturer warranty (unless otherwise stated) from the date of purchase. We encourage our customers to contact the manufacturer directly for any repairs/service works. We will even assist you in reaching the selected manufacturer. - Warranty is VOID if product had been abused, mishandled, dropped/shocked, or shipped by the customer without proper packaging. Please follow manufacturer instructions for product installation. |